Delivery FAQs

How much does delivery cost?

UK delivery is free on orders over £30. Orders under £30 carry a flat fee of £2.50.

How quickly will my order be dispatched?

Orders placed before 12:00 noon Monday–Friday are dispatched the same day. Orders placed after noon or over the weekend are dispatched the next working day or within 48 hours.

Which couriers do you use?

We ship via Royal Mail and ParcelForce. Royal Mail Tracked 48 typically delivers within 2–3 working days; ParcelForce 48 within 2 working days.

Can delivery dates be guaranteed?

All dates are approximate. Whilst we always aim to dispatch promptly, some delays are outside our control. We'll keep you informed if there's an issue with your order.

What if an item is out of stock?

We'll dispatch it as soon as it's received from our supplier and will update you on expected timescales.

Returns & Refunds FAQs

Can I return an unwanted item?

Yes, items can be returned within 30 working days of receipt, in original unused condition and packaging, at your own expense, along with the original receipt.

Where do I send returns?

Tackle-Up, 15 Bridge Road, Felixstowe, Suffolk, IP11 7SL. Email us first if you'd like a return postage quote. We recommend using a tracked postal service for your own protection.

How long will my refund take?

Once we receive and inspect the return, refunds are issued within 3 working days. Original delivery charges are not refundable, and no restocking fee is charged.

What if my item has a manufacturing fault?

Any goods with manufacturing faults on arrival will be replaced or fully refunded. This does not affect your statutory rights.